Privacy Policy

Who we are

Junk Removal Welland is a service-area junk removal business operating in Welland, Ontario, Canada. You can reach us by phone at (289) 203-1512.

Information we collect

When you call us. We use a call tracking service to understand which marketing brings in enquiries. This may record your phone number, the date and time of the call, its duration, and which page or source you came from. Calls may be recorded or summarised for quality and record-keeping purposes.

When you browse this site. Our hosting provider and analytics tools may collect standard technical information, including IP address, browser type, device type, referring website, and pages visited. This is used to keep the site working and understand general traffic patterns.

Information you give us. When you contact us about a job, you may share your name, phone number, property address, and details about the items to be removed. We collect this to quote and carry out the work.

This website does not currently operate a contact or enquiry form.

Cookies and similar technologies

This site uses cookies and similar identifiers set by our call tracking provider to connect a phone enquiry to the visit that produced it. Most browsers let you refuse or delete cookies through their settings. Blocking them will not prevent you from using the site or calling us.

How we use your information

• To respond to enquiries and provide estimates
• To schedule, plan, and carry out removal work
• To keep records of jobs performed
• To understand which marketing channels are effective
• To meet legal, tax, and insurance obligations

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate — such as our call tracking provider, website host, and any disposal or recycling facility that requires documentation — and where required by law.

How long we keep it

We keep personal information only as long as needed for the purposes described above, or as long as required by law for business, tax, and insurance records.

Your rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may request access to the personal information we hold about you, ask for corrections, or ask that we stop using it. To make a request, call us at (289) 203-1512. We may need to verify your identity before acting on a request.

If you are not satisfied with how we have handled a privacy concern, you may contact the Office of the Privacy Commissioner of Canada.

Security

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.